We are sorry that you have experienced a defect or issue with your product. Reporting a defect and making a warranty claim is simple and can be done by contacting us at support@osakaworld.com. Please include following information in your claim:. Once

We are sorry that you have experienced a defect or issue with your product. Reporting a defect and making a warranty claim is simple and can be done by contacting us at <a data-start="312" data-end="334" rel="noopener">support@osakaworld.com</a>.&#xA0;Please include following information in your claim:<ul><li data-start="141" data-end="339">Order number</li><li data-start="141" data-end="339">product name (&amp; size)</li><li data-start="141" data-end="339">picture(s) of defect</li><li data-start="141" data-end="339">Explanation of the situation or reason of defect</li></ul>Once we receive all the required information, we will evaluate the incident and do our best to resolve the issue as soon as possible. <h2 data-start="141" data-end="339" id="general-warranty-period">General warranty period</h2>We provide a 6-month warranty from the date of delivery covering manufacturing defects,&#xA0;for products purchased via our website&#xA0;(osakaworld.com) .We prioritise customer satisfaction and are dedicated to ensuring the durability and reliability of our items.Typical examples of manufacturing defects include:<ul data-start="514" data-end="820"><li data-start="514" data-end="621">Field hockey sticks: delamination, loose laminate layers, faulty stitching, or structural weakness.</li><li data-start="622" data-end="698">Padel rackets: broken frames, faulty stringing, or bonding failures.</li><li data-start="699" data-end="820">Apparel/ Bags: stitching defects, faulty zippers, fabric tears not caused by normal wear, or incorrect assembly.</li><li data-start="699" data-end="820">Footwear:&#xA0;sole detachment, uneven or loose stitching, defects in the insole, discolouration, or abnormal material cracking. </li></ul><h2 data-start="141" data-end="339" id="isPasted">Warranty period EU</h2>In Europe, a statutory warranty of 2 years applies. For claims under this statutory warranty, we require sufficient evidence that the damage or defect resulted from a manufacturing fault and was likely present at the time of delivery,&#xA0;if the defect occurred after 6 months. The following are excluded from warranty coverage:<ul data-start="1142" data-end="1368"><li data-start="1142" data-end="1166" style="font-size: 14px;">Normal wear and tear</li><li data-start="1167" data-end="1192" style="font-size: 14px;">Signs of use or aging</li><li data-start="1193" data-end="1240" style="font-size: 14px;">Incorrect handling or misuse of the product</li><li data-start="1241" data-end="1298" style="font-size: 14px;">Breakage from stick-to-stick contact or impact damage</li><li data-start="1299" data-end="1312" style="font-size: 14px;">Hook wear</li><li data-start="1313" data-end="1368" style="font-size: 14px;">Cosmetic damage (scratches, paint or surface marks)</li></ul> Products not ordered on Osakaworld.com<div data-block="true" data-editor="65kdt" data-offset-key="6fnqf-0-0" id="isPasted"><div data-offset-key="6fnqf-0-0">Items that were not bought via <a href="http://osakaworld.com/" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;">Osakaworld.com</a>, don&apos;t fall under our warranty policy.</div></div><div data-block="true" data-editor="65kdt" data-offset-key="4hd3t-0-0"><div data-offset-key="4hd3t-0-0">Please contact the retailer and consult their warranty policy for further assistance. They will be able to help you with this.</div> </div>We appreciate your understanding and are committed to assisting you promptly with any valid claims.

Warranty policy

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Osaka World

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Size, materials & Fit