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<p id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: justify;">Once an order is placed, it is unfortunately not possible to modify your shipping address.&#xA0;<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: justify;">You will receive an email confirmation with the tracking number once the shipment starts, after which you can reach out to your local courier to provide the correct address and arrange the delivery.<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: justify;">Always check your delivery details carefully before placing your order.

Once an order is placed, it is unfortunately not possible to modify your shipping address. You will receive an email confirmation with the tracking number once the shipment starts, after which you can reach out to your local courier to provide the co

Can I change my delivery address?

Shipping & Delivery

When are items restocked?

Are the items in my basket reserved for me?

Can I have more information about the sizing of an item?

Can I customize a hockey stick?

Products

Can I cancel or modify my order after it has been placed?

I didn't receive an order confirmation, what should I do?

How can I check my order status?

I received a damaged item, what should I do?

I received an incorrect item, what should I do?

Missing an item from my order, what should I do?

Where can I find a store that sells Osaka gear?

My item is damaged, but I bought it somewhere else.

What is the warranty policy for products bought from the online shop?

Does Osaka offer discounts for large orders or bulk purchases?

Orders

Where is my order and how can I track it?

What are the general shipping times?

What are the delivery costs?

How can I track my order?

My package is missing, what should I do?

Do I have to pay import duties?

Can you ship separate orders in one parcel?

How can I find out if my custom order is ready to ship?

What is your return policy?

How do I make a return?

How can I exchange my products?

I returned my order, how long does my refund take?

I have issues generating my return label, what should I do?

Where can I drop off my return?

I get an error in the return portal, what can I do?

How will I receive my refund and how long will it take?

Returns & Refunds

What are the available payment methods?

How can I redeem my discount?

How do I use my gift card?

How can I purchase a gift card?

My discount code is not working, what should I do?

Payments

How can I subscribe to your newsletter?

I forgot my password, how do I reset it?

How do I edit my customer details?

How do I become a sponsored athlete?

How can I redeem my Osaka points?

How does the rewards program work?

How do I change the currency on the website?

Accounts & Rewards

How do I find the right size?

How can I choose the best field hockey stick?

How can I choose the perfect padel bat?

How do I choose the best sport shoes for me?

What materials do you use and how do I take care of them?

What is the difference between raw and woven carbon?

What is the weight of the hockey sticks?

Size, materials & Fit

Can I change my delivery address?Updated a year ago