Do I have to pay import duties?Updated 2 months ago

If you're located in a country outside the European Union, you automatically become an importer. This means that your order will usually be retained in customs upon arrival in your country, waiting for the importer (you) to comply with the duty and tax payment. 

As a general rule, remember that:

• For EU shipments, no customs costs are due at delivery.
• Non-EU shipments, customs policies vary widely from country to country, so you may wish to contact your local customs office for further information.
• For UK shipments, customs are due on all orders above £135. The payment will be requested upon delivery to the courier service. 
• For USA shipments, customs are due on all orders above $800. The payment will be requested upon delivery to the courier service. 

Customs duties are determined by your local customs authority, so this is out of our control. We can't predict the value of the duties, nor the composition of the duties. 

If you choose to refuse the customs fee and the parcel is returned to Osaka World, a shipping & handling fee may be deducted from your refund. Once the parcel has been refused, the parcel will be returned and cannot be shipped back to you. We have no clear view on how long this process takes. You will have to reorder the products if you still want them.

If you're still unsure whether you'll be subject to customs fees, we recommend contacting your local customs office to gather more information before placing your order.

To proceed to the payment, please reach out to your local courier or, if available on the courier platform, proceed to online payment.