How do I make a return?Updated 11 days ago
If you’re not completely satisfied with your purchase, you can return your order within 30 days of receiving your package. It is not possible to exchange the products.
Please note that we do not offer free returns. A return fee will be deducted from your refund to cover part of the return shipping costs.
Return fees
Our return portal is available in the following countries:
| Country | Return fee |
|---|---|
| Belgium | €4.95 |
| France | €5.95 |
| Netherlands | €4.95 |
| Germany | €6.95 |
| United Kingdom | €6.95 |
| Austria | €6.95 |
| Denmark | €6.95 |
| Estonia | €6.95 |
| Finland | €6.95 |
| Latvia | €6.95 |
| Lithuania | €6.95 |
| Luxembourg | €6.95 |
| Portugal | €6.95 |
| Spain | €6.95 |
| Sweden | €6.95 |
| Ireland | €6.95 |
| Poland | €6.95 |
| Italy | €6.95 |
The applicable return fee is automatically deducted from your refund once your return has been processed.
Once the return has been received you will be informed by mail. The value of the returned products will be refunded to the account that was used for the purchase within 15 days.
Please note the following requirements for our return policy:
- Item(s) unworn in original packaging and resellable condition.
- Item(s) unwashed/unaltered and with original tags.
How to return your parcel:
- Go to the return portal that matches your order region to register your return:
- EU & UK orders: https://returns.osakaworld.com
- USA orders: returns.bleckmann.com/consumer/OSAKAUS
- Log in with order ID and email address. Your Order Reference is a 4 to 6-digit number and can be found on your packing slip. This is the same as the order number in your confirmation email. Make sure you use the email address which you used to make the order.
- Pack the product(s) in the original box (if possible).
- Put the return label on top of the package.
- Bring your parcel to a service point of the courier who delivered your parcel, near you. The courier can be found on the return label. Keep the receipt as proof of return.
Note: Sometimes it happens that items are mentioned in the return platform that don't belong to your order. However, we can assure you that this doesn't have any implication on the refund or the amount you paid.
If can't find your return number or lost your label, please contact our customer service.
What if my country is not listed?
Our return portal is only available in the countries listed above.
If you live in a country where our return portal is not available, you can still return your order, but you will need to arrange the return yourself. You can send your package through your local postal service or another shipping provider of your choice.
The return shipping costs must be paid by you and will not be reimbursed by Osaka World. Please use a tracked shipping service and keep your proof of postage until your return has been received and processed.
Our return address is:
Osaka returns
Meirestraat 9a
9770 Kruisem
Belgium