Find everything you need to know about our return policies and procedures here.
If you’re looking to return your order or an item of your order, we're here to help!. We offer free returns for the European Union*, UK* & USA orders within 30 days of receiving your order. It is not possible to exchange the products. You can log you
Thank you for shopping at Osaka World. If you are not satisfied with your items, you can return them free of charge for EU*, UK* & USA orders within 30 days of receiving your package. It is not possible to exchange the products. Once the return has b
We're sad to hear that you're not entirely happy with your order. At Osaka World, we currently do not offer exchanges. If you wish to replace an item, we kindly ask you to initiate a return following our simple return process. Once the return is proc
The refund will be processed after the returned parcel is processed and checked in our warehouse. The refund will be made via the same payment method used to make the purchase. You will receive a confirmation email of the refund once the check on the
If you are returning from a country eligible for free returns, you will be able to download your prepaid, pre-addressed return label via our return portal. If your order ID is not recognized by the platform, please double-check if this is the same nu
If you are eligible for a free return, you can obtain a return label to download via our Return Portal. On the label, both the address that the parcel has to be shipped and the courier that has been assigned to your return will be automatically displ
If you can't log your return, please check the following things:. If none of those elements are the cause of the error, contact our customer service.
Once a refund has been approved for your return, the full amount of the item will be credited back to you. The refund will be processed and returned to your account within a certain date range, which may vary depending on your bank's processing times