What is your return policy?Updated 29 minutes ago
If you’re looking to return your order or an item from your order, we're here to help.
We accept returns within 30 days of receiving your order. Please note that we do not offer free returns. For countries where our return portal is available, a return fee will be deducted from your refund. It is not possible to exchange products.
You can log your return via our return portal.
Return fees
Our return portal is available in the following countries:
Belgium: €4.95
France: €5.95
Netherlands: €4.95
Germany: €6.95
United Kingdom: €6.95
Austria: €6.95
Denmark: €6.95
Estonia: €6.95
Finland: €6.95
Latvia: €6.95
Lithuania: €6.95
Luxembourg: €6.95
Portugal: €6.95
Spain: €6.95
Sweden: €6.95
Ireland: €6.95
Poland: €6.95
Italy: €6.95
The applicable return fee will be automatically deducted from your refund once your return has been processed.
How to return your parcel through our return portal
Go to the return portal to register your return using your order reference and email address.
Your Order Reference is a 4 to 6-digit number found on your packing slip. This is the same as the order number in your confirmation email. Make sure you use the email address you used to place the order.
Pack the product(s), preferably in the original packaging.
Attach the return label to the outside of the package.
Bring your parcel to the designated service point of the courier indicated on your return label. Keep your receipt as proof of return.
What if my country is not listed?
Our return portal is only available in the countries listed above.
If you live in a country where our return portal is not available, you can still return your order within 30 days, but you will need to arrange and pay for the return yourself. You can send your package through your local postal service or another shipping provider of your choice.
The return shipping costs for these countries will not be reimbursed by Osaka World. We recommend using a tracked shipping service and keeping your proof of postage until your return has been received and processed.
Please note that import duties, taxes and handling fees may apply to returns from countries outside the EU and may be deducted from your refund where applicable.
Please note the following requirements for our return policy:
Items must be unused and in their original condition.
Labels and seals must not have been removed.
Products that are returned incomplete, damaged, worn or soiled will not be accepted.
Customized items are final sale and cannot be returned.
Discounted items are final sale and cannot be returned, unless otherwise stated.
Products purchased as part of a promotion or special offer may be subject to additional return conditions.
When will I receive my refund?
Once your return has been received, you will be informed by email. The returned items will undergo a final check within 15 days after receipt of the parcel.
Once your return has been approved, the value of the returned products will be refunded to the original payment method.
For returns made through our return portal, the applicable return fee will be deducted from your refund.
For returns arranged independently, you are responsible for the return shipping costs paid directly to your shipping provider. No additional return fee will be deducted from your refund.
UK customers: Due to Brexit, receiving your refund can take up to 30 days.
Can I exchange an item?
No. We currently do not offer exchanges. If you need a different size or product, please return your original order and place a new order separately.
Need to return?
Please visit our return portal to start your return.