I received an incorrect item, what should I do?Updated a year ago

If you receive an incorrect item from Osaka World - an incorrect product or incorrect size - please contact our customer service providing the following information:

• The state of the package received
• Photos where you show us the product you received and where the size is visible, as well as the box label. 

What we can do for you:

• In case the product is in stock, we will check if it is possible to send over a replacement. 
• If this is not the case, we will create a return request for you and, once the product is returned, transfer the amount of the incorrect item to a gift card for you to use as you wish. 

We put in a dedicated effort to inspect all our shipments to prevent such issues. Your patience and cooperation in resolving this matter promptly are sincerely appreciated.