Got questions or concerns about your order? Let's clear them here!
Thank you for shopping at Osaka World!. Our goal is to provide you with a seamless shopping experience. Once an order has been placed, it goes immediately into picking, which means we cannot offer cancellations or modifications. Please review your or
Thank you for shopping at Osaka World!. If you filled out a valid email address during the checkout process at Osaka World, you will receive a confirmation email within 24 hours after your purchase, this includes your order number - starting with a #
Checking the status of your order is very simple. In just a few clicks, you can know the status of your order:
Please contact us using the email used to place your order and provide us with more details. This is what must be provided:. 1. Order number (you can find this in your confirmation email, exists out of #xxxxx). 2. Product name and size. 3. Images whe
If you receive an incorrect item from Osaka World - an incorrect product or incorrect size - please contact our customer service providing the following information:. What we can do for you:. We put in a dedicated effort to inspect all our shipments
We're sorry that there's an item missing from your order! Before contacting us, we recommend checking the following:. What we can do for you:
We're very happy to hear that you want to purchase new Osaka gear!. If you first want to see and feel the products before you purchase them, you can pay a visit to our local retailers. They sell a selection of our gear. You can discover the full coll
Items that were not bought via Osakaworld.com, don't fall under our warranty policy.Please contact the retailer and consult their warranty policy for further assistance. They will be able to help you with this.
Our online shop provides a 6-month warranty that covers any defects in materials or fabric faults for products purchased via our website. We prioritize customer satisfaction and are dedicated to ensuring the durability and reliability of our items. I
Osaka acknowledges the interest in large orders and bulk purchases, which could be applicable for sports teams, clubs, or educational institutions. To explore the possibility of a discount, the procedure would involve reaching out to the relevant con