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The shipping costs will depend on the delivery address:&#xA0;Benelux &amp; Germany:&#xA0;<ul><li style="font-family: Inter; font-size: 16px;">Standard Shipping (under &#x20AC;80,00): &#x20AC;7,50 &#xA0;</li><li style="font-family: Inter; font-size: 16px;">Free Shipping (over &#x20AC;80,00)</li></ul>Rest of Europe*:&#xA0;<ul><li style="font-family: Inter; font-size: 16px;">Standard Shipping (under &#x20AC;80,00): &#x20AC;15,00</li><li style="font-family: Inter; font-size: 16px;">Free Shipping (over &#x20AC;80,00)</li></ul>UK:<ul><li style="font-family: Inter; font-size: 16px;">Standard Shipping (under &#xA3;100,00): &#xA3;9,90</li><li style="font-family: Inter; font-size: 16px;">Free Shipping (over&#xA0;&#xA3;100,00)</li><li style="font-family: Inter; font-size: 16px;">All orders above &#xA3;135 will be subject to import tax and VAT for the UK. Check our <a href="https://osakaworld.gorgias.help/en-US/do-i-have-to-pay-custom-fees-419370">Customs &amp; Import Fees tab</a> for more information.</li></ul>USA &amp; Canada:<ul><li style="font-family: Inter; font-size: 16px;">Standard Shipping (under $150,00) = $25,00</li><li style="font-family: Inter; font-size: 16px;">Free Shipping (over $150,00)</li><li id="isPasted" style="font-family: Inter; font-size: 16px;">All orders above $800 will be subject to import tax and VAT for the USA. Check our <a href="https://osakaworld.gorgias.help/en-US/do-i-have-to-pay-custom-fees-419370">Customs &amp; Import Fees tab</a> for more information.</li></ul>Rest of the world*:&#xA0;<ul><li style="font-family: Inter; font-size: 16px;">Standard shipping: &#x20AC;55,00</li><li style="font-family: Inter; font-size: 16px;">China, Hong Kong SAR, India, Japan, Malaysia, Russia, Saudi Arabia, Singapore, South Africa, Brazil, Chile, Australia, New Zealand, Gibraltar, Malta: &#x20AC;55,00</li></ul>If you want more information about the delivery times, take a look <a href="https://osakaworld.gorgias.help/en-US/what-are-the-general-shipping-times-419307" rel="noopener noreferrer" target="_blank">here</a>.* At the moment we don&apos;t ship to Argentina.

The shipping costs will depend on the delivery address:. Benelux & Germany:. Rest of Europe*:. UK:. USA & Canada:. Rest of the world*:. If you want more information about the delivery times, take a look here. * At the moment we don't ship to Argentin

What are the delivery costs?

Shipping & Delivery

When are items restocked?

Are the items in my basket reserved for me?

Can I have more information about the sizing of an item?

Can I customize a hockey stick?

Products

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I didn't receive an order confirmation, what should I do?

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I received a damaged item, what should I do?

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Missing an item from my order, what should I do?

Where can I find a store that sells Osaka gear?

My item is damaged, but I bought it somewhere else.

What is the warranty policy for products bought from the online shop?

Does Osaka offer discounts for large orders or bulk purchases?

Orders

Where is my order and how can I track it?

What are the general shipping times?

How can I track my order?

My package is missing, what should I do?

Can I change my delivery address?

Do I have to pay import duties?

Can you ship separate orders in one parcel?

How can I find out if my custom order is ready to ship?

What is your return policy?

How do I make a return?

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I returned my order, how long does my refund take?

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I get an error in the return portal, what can I do?

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Returns & Refunds

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My discount code is not working, what should I do?

Payments

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How do I become a sponsored athlete?

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How does the rewards program work?

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Accounts & Rewards

How do I find the right size?

How can I choose the best field hockey stick?

How can I choose the perfect padel bat?

How do I choose the best sport shoes for me?

What materials do you use and how do I take care of them?

What is the difference between raw and woven carbon?

What is the weight of the hockey sticks?

Size, materials & Fit

What are the delivery costs?Updated 2 months ago